Refund policy

Satisfaction and Refund Policy

We have a customer focused 30-day satisfaction policy, which means you have 30 days after receiving your made-to-order products to submit a claim and make us aware of any issue.

If an order is incorrect or arrives damaged, please contact us at the email address below. If for any reason you feel that you did not receive high quality products or services in a timely manner, please reach out to us and we will make it right. It is usually required to send a photo of the issue at hand to initiate a refund, a replacement, or a credit towards your next purchase. 

Contact -- Nostrilogist@gmail.com

 

Refund Policy

Last updated: September 20, 2026

Because our products are fragrance samples decanted for personal use, we handle refunds and returns a little differently than a typical retailer.

Damaged or Leaking Orders. If your order arrives damaged, leaking, or missing an item, contact us within 14 days of delivery at nostrilogist@gmail.com with your order number and a photo of the issue. We will send a free replacement or issue a full refund, your choice.

Unopened Items. Unopened, unused items may be returned for store credit or exchange within 14 days of delivery. Please contact us first so we can provide return instructions. Customers are responsible for return shipping on non-defective items.

Opened or Used Items. Because our samples are a hygiene product, we cannot accept returns or offer refunds on opened or used items. If you're unsure which fragrance to choose, feel free to contact us before ordering.

Wrong Item Received. If we made a mistake and shipped the wrong fragrance or size, let us know within 14 days of delivery and we'll correct it at no cost to you, including return shipping if needed.

Order Cancellations. Orders can be cancelled for a full refund only before they ship. Once an order has shipped, our standard return policy above applies.

Processing Time. Approved refunds are issued to your original payment method within 5-10 business days.

Questions. Email nostrilogist@gmail.com. You can also reach us by mail at Smell Good Inc, 875 W Red Cliffs Dr, Suite 9 #525, Washington, UT 84780.